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Please remember that all jewelry is handmade and no two pieces are identical. This guarantees you a truly unique work of art.
Shipping Policy
All U.S. orders will be shipped via USPS Priority Mail.
If insurance is desired, orders will ship via either Express Mail, or Air Mail.
Shipping times are based on payment method from the time of receipt:
• Credit Card orders normally 48 hours or 2 Business Days
Orders valued over $300 must be shipped using registered or comparable mail if international. This cost will be included in the shipping and handling price.
Guarantee
Every attempt has been made to give an accurate description and photograph of each item. We encourage you to write or call us with questions before you place your order. We are sure you will be happy with your order but in those rare circumstances you are not satisfied with your purchase, you may return the item using the following guidelines:
• We are notified immediately, as soon as you receive the item via email. We will confirm acceptance of the return.
• A return request must then be made within 24 hours of the receipt of the item.
• Returned items must be returned in exactly the same condition they were in when initially shipped.
• The item must be returned using the same shipping method it was originally sent within 3 days of approval confirmation so it will be returned within 7 days from the time you received the item.
• The returned item must be insured for the full amount and have delivery confirmation. This is your responsibility. Until we receive the item, you are liable for the cost and the item.
• Refunds are issued within 3 Business days of receipt in good condition.
• There are no returns or refunds on any Layaway purchase.
• Due to Customs fees, we do not accept returns on International purchases. Therefore, the sale is complete when the purchased items are delivered to the customer, customer's agent, or Customs Agency. Delivery itself finalizes the sale.
Refunds
• A 20% restocking fee will be charged on any accepted returns and will be deducted from the refund. A restocking fee is frequently charged to compensate for additional bookkeeping and lost sales opportunity while it was out of the store.
• Refunds are issued immediately within 3 days upon receipt of an accepted return in the same condition as it was received in.
• Refunds are given for the price of the item, less the restocking fee, and less postage.
• There are no refunds on items purchased by Layaway.
• There are no refunds on items damaged in shipping. In that case, you must file a claim with USPS. Do not return the item to Laura Stafford Jewelry©. This will cancel out the USPS insurance. Contact us immediately and we will help you. You need to retain all original packaging and all pieces of the damaged item and take them to the USPS to file a claim. Laura Stafford Jewelry© will process the claim once we hear from the USPS.
• There are no returns or refunds on international orders.
Handcrafted
Our goal at Laura Stafford Jewelry© is to offer items of distinctive design in the best possible condition whether you are beginning or advanced collector. Each piece is handcrafted. A piece of handcrafted jewelry may be more fragile than a mass produced one. If you have any questions or want clarification on a piece you are interested in, please email.
Privacy
Laura Stafford Jewelry© does not sell or share the information you provide us with any 3rd party company or institution.
We collect the necessary contact information to process your order including email address and telephone number in case we need to reach you. Email will always be the first form of contact should we need to contact you.
If you choose to sign up for the Contact Us list to hear about new announcements or additions to Laura Stafford Jewelry©, we will gladly add you to our list.
Should you ever no longer wish to receive announcement updates, please email me and I will remove your name from the announcement list.
Misprints, Errors & Disclaimers
While we make every effort to ensure the information on our website is current and accurate, misprints or other errors may occur. As such, we reserve the right to change prices, fees and charges of the products and services available through our website at any time, without notice or liability.
We cannot guarantee that products advertised on the website will be available as these are one of kind pieces of jewelry and collectibles. All prices and availability are subject to verification by Laura Stafford Jewelry© during the order confirmation process. We reserve the right to limit quantities sold if multiple items exist. We also reserve the right to reject, correct, cancel or terminate any order.
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